Get in Touch

 
 

Please check our Frequently Asked Questions before reaching out. If you need further assistance or have additional inquiries, please send an email to me, I aim to respond within 3 business days.

Contact Email:

molly@prettysoul.store

Frequently Asked Questions

Our candles are crafted with high-quality natural soy wax, essential oils, hand-selected herbs, crystals, biodegradable glitter, and cotton wicks for a clean, long-lasting burn.

Yes! We are committed to creating candles that are free from harmful chemicals, parabens, and phthalates. We also prioritize sustainable materials and eco-friendly packaging whenever possible.

Burn time varies depending on the size of the candle. You can find specific details in each product description.

Absolutely! We love creating unique candles for special occasions such as weddings, birthdays, and thoughtful gifts. Custom scents, labels, and special requests are welcome—just reach out to us for details through “Contact Us”!

To get the most out of your candle, trim the wick to *1/4 inch* before each burn, allow the wax to melt evenly to the edges on the first burn, and avoid burning for more than *4 hours* at a time.

We currently ship to the U.S., the U.K., and most European countries. If you’re outside these areas, feel free to contact us—we’ll do our best to accommodate you!

We take great care in packaging, but if your candle arrives damaged, please contact us within *7 days of delivery* with photos, and we’ll make it right!

Since our candles are made to order, we do not accept returns on used candles. However, if there’s an issue with your order, please let us know—we’re happy to help!

We primarily use a blend of natural essential oils for a well-balanced, long-lasting scent. Our candles are free from synthetic fragrances.

Our candles are designed to provide a gentle, inviting aroma. For larger spaces, you may need multiple candles for a stronger scent throw.

Our candles are made with non-toxic ingredients, but some essential oils can be sensitive to pets. If you have concerns, we recommend burning them in a well-ventilated area and checking with your veterinarian.

Yes! We offer beautiful gift-wrapping options and personalized message cards to make your gift extra special. Simply select this option at checkout.

Tunneling occurs when the wax doesn’t melt evenly to the edges. To prevent this, always allow your candle to burn for *2-3 hours* on the first use. If tunneling has already started, try using the *foil wrap method* to even out the wax.

Absolutely! Once your candle is finished, clean the jar with warm, soapy water and repurpose it for storage, planters, or decorative use.

No, we only use natural soy wax, and some of our candles may also include *coconut wax* or *beeswax* for a cleaner, longer-lasting burn. We do not use paraffin wax.

Orders typically take *2-5 business days* to process and ship. However, if you need your order sooner, we offer an *upgraded shipping option*, where your order will be *posted within 1 business day*. Once your order is on its way, you’ll receive a tracking number via email.

For safety reasons, we recommend stopping use when about *1/2 inch* of wax remains at the bottom to prevent overheating and potential glass breakage.

Yes! We love partnering with boutiques, event planners, and businesses. If you’re interested in wholesale or bulk pricing, feel free to contact us!

Frosting is a natural characteristic of soy wax and does not affect performance. It occurs when the wax cools and forms tiny crystal patterns—this is a sign of a truly natural candle!

Our candles are handcrafted in small batches using premium, clean ingredients. Unlike mass-produced candles, we focus on sustainability, unique scents, and the intentional energy behind every creation. Each candle is made with love, purpose, and a touch of magic. ✨

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